Question 1

How Do I Download the Tootle App?

Accepted Answer

To download the Tootle by Zapp, follow these steps:

Step 1: Go to the app store on your mobile device (Apple App Store for iOS devices, Google Play Store for Android devices).

Step 2: Search for the "Tootle by Zapp" app.

Step 3: Tap the "Install" or "Get" button to begin downloading the app onto your device.

Step 4: Once installed, you can open the Tootle by Zapp and book a ride to your destination.

Question 2

How to request a ride with Tootle?

Accepted Answer

Once you’ve downloaded the Tootle app follow these steps to book a ride:

Step 1: Open the “Tootle by Zapp” app

Step 2: Click on “Bike” or “Cab,” depending on the type of service you need.

Step 3: Enter your drop location.

Step 4: Tap “Find Rider.”

Once your booking is accepted, you can live-track the rider's location from their accepted location to your pickup location.

1. What is the preferred gender? Or How do I use the section “Preferred gender”?
Tootle app > Account > Preferred Gender > By clicking on "Preferred Gender," you can choose the gender of the rider you prefer.

2. How do I save my location?
Tootle app > Home > Choose a Saved Place > Add Location > By adding the location you prefer on the app, you can directly place a booking to the location you have saved in the app.

3. What is the “around you” feature?
The "Around You" feature shows online bike riders and cab drivers within a 2 km radius. It also displays nearby hospitals, restaurants, cafes, bars, stores, hotels, bookstores, and malls. Clicking on any place will book a ride for you.

4. How do I add promo?
Tootle app > Account > Promotions and Referrals > Promotions > Add Promo > You can add the promo code given by the Tootle company.

Question 3

How does Tootle charge for rides?

Accepted Answer

When you request a ride with Tootle app, it will show the ride's fare on the app. This price may vary depending on:
 
 • Ride type
 • Time
 • Driver availability
 • Traffic
 • Weather

The final price of the ride may be different from the price you see on the app:

• The drop location you input in the app and the location you actually get dropped off is not the same

Tootle fare is based on what type of ride you book and the route from the pick-up location to the drop-off location. When many customers in the area are requesting for a ride, there is a high change the prices are higher than normal. You can also expect higher prices during rush hours, bad weather or when there is a lot of traffic.

Question 4

What payment methods does Tootle accept?

Accepted Answer

Tootle accepts Cash and Tootle Balance payments.

1. To Top Up your Tootle Balance

"Pay by balance/Tootle Balance” lets you pay your booking fare using your balance amount. Here's how to top up from Khalti to your Tootle balance:

Step 1: Open the Tootle app.

Step 2: Go to the Balance section.

Step 3: Click on “Add balance”, from the section “personal”.

Step 4: Click on “Khalti”.

The app will redirect you to the Khalti app (please note that Khalti is our exclusive payment partner for now).

Step 5: The Tootle page will display

Step 6: Add your Tootle registered number in the section, “Phone number”

Step 7: In the “App Type” section, select “Customer”,

Step 8: Click on “Get details”

Step 9: Add any amount in the section, “Amount”.

Step 10: Click on “Next”

After completing the process, check your Tootle balance in the app. If the amount hasn't been transferred, follow these steps: Go to the Tootle app > Account > Help Center > Start Chat to report your issue. Alternatively, email us at hello@tootle.com.np (hello@tootle.com.np)

Question 5

How do I select a payment method?

Accepted Answer

To select the payment method please follow the steps below:

Step 1: Click on “Bike” or “Cab,” depending on the type of service you need.

Step 2: Enter your drop location.

Step 3:  At the bottom of the page you can see “Select payment method”

Step 4: Click on “Select payment method” There you can see the option of payments and click on the most suitable one for you.

Question 6

What should I do if the rider is overspeeding/ misbehaving/ under the influence?

Accepted Answer

Your safety is the top priority. Stay calm and avoid escalating the situation. Please follow the following process:

Step 1: Politely ask the rider to slow down or address any specific concerns.

Step 2: If you feel unsafe, ask the rider to pull over at a safe location and exit the vehicle.

Step 3: If the rider does not follow the above request, please contact us directly at 9801379277 immediately or open the Tootle app>account>help center>click on start chat>and report your issue there.

Question 7

What should I do if the rider’s information does not match the app?

Accepted Answer

Double-check the rider’s name, photo, and vehicle\details in the app and follow the following steps:

Step 1: Politely ask the rider to confirm their information.

Step 2: If the information still does not match, do not board the vehicle.

Step 3: Tootle app>account>help center>click on start chat>and report your issue there. Or email us on hello@tootle.com.np (hello@tootle.com.np)

Step 4: Cancel the ride and request a new one through the app.

Your safety is our priority. Always ensure that the rider's information matches the details provided in the app before starting your ride.

Question 8

What should I do if my rider is taking an unsafe route or an unwanted stop?

Accepted Answer

Your rider should provide you with a safe ride by following Tootle’s recommended GPS. If your rider makes an unsafe route or unwanted stop without informing you first, Please follow the following process:

Step 1: Politely ask the rider about the route or unwanted stop and request an explanation.

Step 2: If you feel unsafe, ask the rider to pull over at a safe location and exit the vehicle.

Step 3: If the rider refuses to stop at the location, press the SOS button to immediately contact the Tootle office, dial 100, or contact your emergency contacts.

Question 9

What should I do if my rider asks me to cancel the ride and take me offline?

Accepted Answer

Do not cancel the ride through the app, as this may affect your safety and the tracking of your journey. Please follow the following steps:

Step 1: Politely inform the rider that you prefer to follow the app’s process for safety reasons.

Step 2: If you feel unsafe, ask the rider to pull over at a safe location and exit the vehicle.

Step 3: If the rider refuses to stop at the location, press the SOS button to immediately contact the Tootle office, dial 100, or contact your emergency contacts.

Your safety is our priority. Always follow the app's procedures and report any suspicious or inappropriate requests.

Question 10

How do I cancel my ride?

Accepted Answer

You can cancel your booking anytime by tapping on your booking and selecting "Cancel Ride." If the rider has already marked you as picked up, contact the Tootle team to cancel. You are not obliged to cancel the ride if the rider requests it. If you cancel and select "Driver asked to cancel," we’ll use this feedback to take appropriate action against the driver, especially if they are found to violate our rules.

Question 11

What should I do if the rider asks me for the full amount even though I applied for a discount promo?

Accepted Answer

If the rider asks for the full amount after applying a discount promo, remind them of the discount applied and show them the promo details in the app.

Report: Go to the Tootle app > Account > Help Center > Start Chat to report your issue. Alternatively, call us at 9801379277 for immediate assistance.

Question 12

What should I do if the rider and I are involved in an accident?

Accepted Answer

Tootle has established a comprehensive insurance plan that covers both riders and customers in case of unforeseen incidents during their rides.

Insurance Coverage:
1. Death or Disablement: Rs. 1,000,000.
2. Hospitalization: Rs. 200,000.
3. Income Support (if unable to work): Rs. 500/day for motorcycle riders, Rs. 650/day for taxi drivers, up to 60 days (doctor’s note required).

Exclusions from the clam:
1. If the ride was taken “Offline”.
2. Death due to self-inflicted injury, illegal activity, suicide, or felony.
3. Any condition related to AIDS or HIV.

For detailed information, please refer to our blog in the provided link below.
https://www.tootle.com.np/post/tootle-s-comprehensive-insurance-and-safety-coverage (https://www.tootle.com.np/post/tootle-s-comprehensive-insurance-and-safety-coverage)

Question 13

How to top up balance from Khalti?

Accepted Answer

Top up गर्नको लागि Khalti बाट गर्नुपर्ने हुन्छ।
Step 1: TOOTLE APP KO Home screen मा जानुहोस
Step 2: Balance option मा click गर्नुहोस।
Step 3: Load balance मा click गर्नुहोस।
Step 4: Khalti भन्ने option आउँछ।
Step 5: ZAPP SERVICES PAGE खुल्नेछ।र तपाईंले phone number र type option देखनुहुनेछ र Tootle मा Register भएको Number राख्नुपर्ने हुन्छ र type मा Driver select गर्नुपर्ने हुन्छ।
Step 6: यो सबै प्रक्रिया पूरा भैसकेपछी Bike को लागि 200 र Cab को लागि 500 रकम हाल्नुपर्ने हुन्छ।

Question 14

How can I start with Tootle?

Accepted Answer

It's easy to start driving with Tootle. You can start by downloading the Tootle App from the Play Store. You need to go through the registration process. For the registration process, you need your valid citizenship ID, valid driver's license, valid vehicle registration. Once you complete the registration, our team will review your application. Once everything has been verified and approved, you will get a notification and you can start driving for Tootle.

Tootle मार्फत ड्राइभिङ सुरु गर्न सजिलो छ। तपाईं Play Store बाट Tootle एप डाउनलोड गरेर सुरु गर्न सक्नुहुन्छ। तपाईंले दर्ता प्रक्रिया मार्फत जान आवश्यक छ। दर्ता प्रक्रियाको लागि, तपाइँलाई तपाइँको मान्य नागरिकता आईडी, मान्य चालक लाइसेन्स, मान्य सवारी दर्ता आवश्यक छ। तपाईंले दर्ता पूरा गरेपछि, हाम्रो टोलीले तपाईंको आवेदन समीक्षा गर्नेछ। एकचोटि सबै कुरा प्रमाणित र अनुमोदन भएपछि, तपाईंले एक सूचना प्राप्त गर्नुहुनेछ र तपाईं Tootle को लागि ड्राइभिङ सुरु गर्न सक्नुहुन्छ।

Question 15

Why is my account suspended or inactive?

Accepted Answer

Please call us our support center at 9801109277 and our team will explain about the suspension reason and it's duration. We will then re-activate your account after a certain time.

Question 16

How do I get paid?

Accepted Answer

You can withdraw your earning directly from the app. Balance > Request For Cash Out > Request, put in the amount, and Request. Once you request, our team takes 24 hours to process the payments.

Disclaimer: Some payments might take longer, due to limitations through banks and transfer apps.

Question 17

When are bonuses and incentives offered?

Accepted Answer

Bonuses and incentives are changing all the time and our team is working at all times to make sure you are earning more. Bonuses are usually offered when customers need rides, and more drivers are needed on the road. So, you are most likely to earn more during busy times of the day.

As for incentives, we make sure you are rewarded more as you work harder. Keep accepting rides and we will keep giving you better incentives.

बोनस र प्रोत्साहनहरू सँधै परिवर्तन भइरहेका छन् र हाम्रो टोलीले तपाईंले बढी कमाइरहनुभएको छ भनी सुनिश्चित गर्न सधैं काम गरिरहेको छ। बोनसहरू सामान्यतया प्रस्ताव गरिन्छ जब ग्राहकहरूलाई सवारी चाहिन्छ, र सडकमा थप चालकहरू चाहिन्छ। त्यसोभए, तपाइँ दिनको व्यस्त समयमा धेरै कमाउन सक्नुहुन्छ।

प्रोत्साहनको लागि, हामी सुनिश्चित गर्छौं कि तपाईले कडा परिश्रम गर्दा तपाईलाई थप पुरस्कृत गरिन्छ। सवारीहरू स्वीकार गरिरहनुहोस् र हामी तपाईंलाई अझ राम्रो प्रोत्साहनहरू प्रदान गर्नेछौं।

Question 18

Why do my pay differ?

Accepted Answer

The fare we charge our customers directly depend on the demand and supply of rides and drivers. You are most likely to earn more during busy hours and even get bonuses.

हामीले हाम्रा ग्राहकहरूबाट लिने भाडा सीधै सवारी र चालकहरूको माग र आपूर्तिमा निर्भर गर्दछ। तपाईले व्यस्त घण्टाको समयमा धेरै कमाउने र बोनस पनि प्राप्त गर्ने सम्भावना हुन्छ।

Download
Tootle, start earning.

Frequently Asked Questions

Download Tootle, start earning.

Frequently Asked Questions

Download
Tootle, start earning.