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Help Center

Riding with Tootle

  • How does cancellation fee work?
    You may get charged a cancellation fee if you cancel: More than 30 seconds after the driver accepts your ride When the driver is already at the pick-up location 3 or more rides in a 15-minute time window These cancellation fees go towards compensating the drivers for their time, gas, and effort. The cancellation fee may also vary during busy times or bad weather. Your cancellation or other fees will be added to the next ride, while making the booking. Dispute a fee If you think you have been charged a cancellation or no-show fee, you can dispute the charges by contacting us at
  • What is a no-show fee?
    No-Show Fee You may by charged for a no-show fee if: The driver arrived at the pick-up location and you did not show up within 10 minutes or longer. The driver arrived at the pick-up location and you cancelled the ride. These fees are charged to compensate the drivers for their time and effort. Dispute a fee If you think you have been charged a cancellation or no-show fee, you can dispute the charges by contacting us at
  • How does Tootle charge for rides?
    When you request a ride with Tootle app, it will show the ride's fare on the app. This price may vary depending on: Ride type Time Driver availability Traffic Weather The final price of the ride may be different from the price you see on the app: The drop location you input in the app and the location you actually get dropped off is not the same If there is a wait time longer than 5 minutes while waiting at the pick-up location Tootle fare is based on what type of ride you book and the route from the pick-up location to the drop-off location. When many customers in the area are requesting for a ride, there is a high change the prices are higher than normal. You can also expect higher prices during rush hours, bad weather or when there is a lot of traffic.
  • How to request a ride with Tootle?
    Requesting a ride with Tootle Today is easy! Simply download the Tootle Today app on your smartphone, enter your pick-up and drop-off locations, and select your payment method. You will then be connected with a Tootle driver who can pick you up and take you to your destination. Request rides with Tootle App: Once you have downloaded the Tootle app and registered: Tap "Bike" or "Cab" and enter your pick-up and drop-off locations Select your "Payment method" on the next page and tap on "Continue" Once you have enabled GPS location in your phone settings, the Tootle app will take your current location as your 'pick-up' location. If the pick-up location is different, please make sure to change it as well.
  • How to tip your driver?
    Our drivers love tips! 100% of the tips go directly to the drivers. While you book for a ride, on the same page as choosing your 'Payment Method', you can choose an amount to tip. This will be shown to the driver when he receives your ride request. Hint: If you put a tip amount, there is a high chance your ride will be accepted faster. How to pay for the tip? Once you ride is completed, you can pay the driver directly for the tip amount via cash, Khalti or other payment services.
  • Why is my account suspended or inactive?
    Please call us our support center at 9801109277 and our team will explain about the suspension reason and it's duration. We will then re-activate your account after a certain time.
  • How can I start with Tootle?
    It's easy to start driving with Tootle. You can start by downloading the Tootle App from the Play Store. You need to go through the registration process. For the registration process, you need your valid citizenship ID, valid driver's license, valid vehicle registration. Once you complete the registration, our team will review your application. Once everything has been verified and approved, you will get a notification and you can start driving for Tootle. Tootle मार्फत ड्राइभिङ सुरु गर्न सजिलो छ। तपाईं Play Store बाट Tootle एप डाउनलोड गरेर सुरु गर्न सक्नुहुन्छ। तपाईंले दर्ता प्रक्रिया मार्फत जान आवश्यक छ। दर्ता प्रक्रियाको लागि, तपाइँलाई तपाइँको मान्य नागरिकता आईडी, मान्य चालक लाइसेन्स, मान्य सवारी दर्ता आवश्यक छ। तपाईंले दर्ता पूरा गरेपछि, हाम्रो टोलीले तपाईंको आवेदन समीक्षा गर्नेछ। एकचोटि सबै कुरा प्रमाणित र अनुमोदन भएपछि, तपाईंले एक सूचना प्राप्त गर्नुहुनेछ र तपाईं Tootle को लागि ड्राइभिङ सुरु गर्न सक्नुहुन्छ।
  • How do I update my documents?
    To update your documents, you can email your latest documents to or visit our office and talk to our representatives. Your documents will be verified and updated into our system within 24 hours. In case of updating your documents through email, please include your registered phone number in the email. आफ्ना कागजातहरू अद्यावधिक गर्नका लागि, तपाईं आफ्ना नवीनतम कागजातहरू मा इमेल गर्न सक्नुहुन्छ वा हाम्रो कार्यालयमा जानुहोस् र हाम्रा प्रतिनिधिहरूसँग कुरा गर्नुहोस्। तपाईंको कागजातहरू 24 घण्टा भित्र हाम्रो प्रणालीमा प्रमाणित र अद्यावधिक गरिनेछ। इमेल मार्फत तपाईंको कागजातहरू अद्यावधिक गर्ने अवस्थामा, कृपया इमेलमा तपाईंको दर्ता गरिएको फोन नम्बर समावेश गर्नुहोस्।
  • How to top up balance from Khalti?
    Top up गर्नको लागि Khalti बाट गर्नुपर्ने हुन्छ। Step 1: TOOTLE APP KO Home screen मा जानुहोस Step 2: Balance option मा click गर्नुहोस। Step 3: Load balance मा click गर्नुहोस। Step 4: Khalti भन्ने option आउँछ। Step 5: ZAPP SERVICES PAGE खुल्नेछ।र तपाईंले phone number र type option देखनुहुनेछ र Tootle मा Register भएको Number राख्नुपर्ने हुन्छ र type मा Driver select गर्नुपर्ने हुन्छ। Step 6: यो सबै प्रक्रिया पूरा भैसकेपछी Bike को लागि 200 र Cab को लागि 500 रकम हाल्नुपर्ने हुन्छ।
  • How do I get paid?
    You can withdraw your earning directly from the app. Balance > Request For Cash Out > Request, put in the amount, and Request. Once you request, our team takes 24 hours to process the payments. Disclaimer: Some payments might take longer, due to limitations through banks and transfer apps.
  • When are bonuses and incentives offered?
    Bonuses and incentives are changing all the time and our team is working at all times to make sure you are earning more. Bonuses are usually offered when customers need rides, and more drivers are needed on the road. So, you are most likely to earn more during busy times of the day. As for incentives, we make sure you are rewarded more as you work harder. Keep accepting rides and we will keep giving you better incentives. बोनस र प्रोत्साहनहरू सँधै परिवर्तन भइरहेका छन् र हाम्रो टोलीले तपाईंले बढी कमाइरहनुभएको छ भनी सुनिश्चित गर्न सधैं काम गरिरहेको छ। बोनसहरू सामान्यतया प्रस्ताव गरिन्छ जब ग्राहकहरूलाई सवारी चाहिन्छ, र सडकमा थप चालकहरू चाहिन्छ। त्यसोभए, तपाइँ दिनको व्यस्त समयमा धेरै कमाउन सक्नुहुन्छ। प्रोत्साहनको लागि, हामी सुनिश्चित गर्छौं कि तपाईले कडा परिश्रम गर्दा तपाईलाई थप पुरस्कृत गरिन्छ। सवारीहरू स्वीकार गरिरहनुहोस् र हामी तपाईंलाई अझ राम्रो प्रोत्साहनहरू प्रदान गर्नेछौं।
  • How is my pay calculated?
    There is a total fare that we charge our customers, and from this fare we charge a small percentage and the rest of the amount is yours. The total fare does not add up the extra costs like insurance and other applicable taxes. हामीले हाम्रा ग्राहकहरूलाई लिने कुल भाडा छ, र यस भाडाबाट हामी थोरै प्रतिशत लिन्छौं र बाँकी रकम तपाईंको हो। कुल भाडाले बीमा र अन्य लागू करहरू जस्ता अतिरिक्त लागतहरू जोड्दैन।
  • Why do my pay differ?
    The fare we charge our customers directly depend on the demand and supply of rides and drivers. You are most likely to earn more during busy hours and even get bonuses. हामीले हाम्रा ग्राहकहरूबाट लिने भाडा सीधै सवारी र चालकहरूको माग र आपूर्तिमा निर्भर गर्दछ। तपाईले व्यस्त घण्टाको समयमा धेरै कमाउने र बोनस पनि प्राप्त गर्ने सम्भावना हुन्छ।
  • What does staying busy mean?
    You can stay busy on the road by accepting as many rides as possible. Even when it's not during busy hours. The reason is because the more rides you complete, the better incentives you will be eligible for. तपाईं सकेसम्म धेरै सवारीहरू स्वीकार गरेर सडकमा व्यस्त रहन सक्नुहुन्छ। व्यस्त समयमा नभए पनि। कारण यो हो कि तपाईले जति धेरै सवारीहरू पूरा गर्नुहुन्छ, उति राम्रो प्रोत्साहनहरू तपाईका लागि योग्य हुनुहुनेछ।
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