To download the Tootle Driver by Zapp, follow these steps:

Step 1: Go to the app store on your mobile device (Google Play Store for Android devices).

Step 2: Search for "Tootle Driver by Zapp"

Step 3: Tap the "Install" or "Get" button to download the app onto your device.

Step 4: Once installed, you can open the Tootle Driver by Zapp and follow the steps to sign up and activate your driver account.

Download “Tootle Driver by Zapp” from the Google Play Store. After downloading please follow these steps:

Step 1: Fill in the required information.

Step 2: Upload the necessary documents: Citizenship, License, Bluebook, Vehicle photo, and PAN card.

Step 3: Your account will be activated shortly and you will receive a call from the Tootle office.

For top-up, please follow the steps below:

To top up, you are required to use your Khalti APP

Step 1: Go to the Home screen of the TOOTLE APP.

Step 2: Click on the profile option.

Step 3: Click on Load balance.

Step 4: Your Khalti Wallet option will appear.

Step 5: Once the Tootle is open. You will see fields for phone number and type. Enter the number you registered with Tootle in the phone number field, and select Driver in the type field.

If you are a bike rider, please top up Rs 100. If you are a Cab rider, please top up Rs 250.

The reason we ask you to Top-up your Tootle balance after registration is for you to start taking rides; and after completing each ride the commission, insurance, and tax amounts will be charged directly from your Tootle wallet balance.

A minimum balance of Rs. 60 for a bike and Rs. 160 for a cab should be maintained in the Tootle wallet balance while requesting a cashout.

For Promotional top-up loaded to your Tootle balance by office terms and conditions apply while requesting for cashout.

To place a cash-out request, Follow these steps:

Step 1: Open the Tootle app

Step 2: Go to the “Profile” section.

Step 3: Select, “Request for cash out”

Step 4: Click “Request”

Step 5: Enter your verified Khalti number

Step 6: Enter the amount you want to cash out

If you no longer wish to use Tootle or need a full cashout, please call 9801379277 and provide a valid reason for your request.” Your Tootle balance will be transferred to your Khalti account. The full cashout option is currently not available in the app for both riders and customers.

PLEASE NOTE: The requested amount will be credited to your Khalti ID within 24 hours of your request.

1. Make sure that you have uploaded all your documents and that your account is verified and active.

2. Make sure you have the minimum balance in your Tootle balance to go online for a bike minimum of Rs. 60 and a cab minimum of Rs. 160 rupees.

3. Make sure that you have switched from "offline" to "online mode" on the Tootle app.

4. When your wallet balance has reached less than Rs. 60 for a bike and Rs. 160 for a cab the app automatically changes your status to offline and you will no longer receive any ride requests; so to stay online and keep taking rides always ensure that your Tootle wallet balance stays above the minimum requirement.

5. If you have the minimum balance and still can't go online, report your issue via the Tootle app > Account > Help Center > Start Chat, or call 9801379277 or visit our office.

To register your new vehicle, you can follow these steps:

1. Call 9801379277 for further information.

2. Use the Tootle app > Account > Help Center > Start Chat.

Please follow these steps:

Step 1: Open Google Play and make sure that your app is updated and if the app is not updated make sure that you update the app.

Step 2: Even after the update, if the app starts crashing, call 9801379277 and inform us about the app crashing or visit our office.

To enroll in "HUNT" please follow these steps:

Step 1: Open the Tootle app

Step 2: Click on, the “Profile” section

Step 3: Select “Hunt”

Step 4: You can see the section, Daily, weekly, and monthly.

Step 5: Select the “Hunt” that you want to enroll in and then press enroll and complete the assigned rides in order to complete the “Hunt” and earn a bonus from Tootle.

There is a total fare that we charge our customers, and from this fare we charge a small percentage and the rest of the amount is yours. The total fare does not add up the extra costs like insurance and other applicable taxes.

हामीले हाम्रा ग्राहकहरूलाई लिने कुल भाडा छ, र यस भाडाबाट हामी थोरै प्रतिशत लिन्छौं र बाँकी रकम तपाईंको हो। कुल भाडाले बीमा र अन्य लागू करहरू जस्ता अतिरिक्त लागतहरू जोड्दैन।

1. Free registration/ निःशुल्क दर्ता

2. No annual charges/ वार्षिक शुल्क नलाग्ने

3. New experience/ नयाँ अनुभव

4. Insurance coverage up to 10 lakhs/ १० लाखसम्मको बीमा कभरेज

5. Attractive commission rates/ आकर्षक कमिसन दर

6. Convenient payment system/ सहज भुक्तानी प्रणाली

7. Guarantee of security and reliability/ सुरक्षा र विश्वसनीयताको गारेन्टी

8. Opportunity for high earnings through enrolling in the “Hunt”/ हुन्त मा भाग लिनु र उच्च कमाई को अवसर

To report an issue or complaint, follow these steps:

Step 1: Open the Tootle app.

Step 2: Go to the “Account” section.

Step 3: Select “Help Center.”

Step 4: Click on “Start Chat” and message us your issue.

Alternatively, you can email us at hello@tootle.com.np

Please follow these steps:

Step 1: Open the Tootle app.

Step 2: Go to settings.

Step 3: Press logout.

Step 4: Press "Log out from all devices".

Step 5: Re-login.

You will receive bookings within a 2km radius in the Tootle app.

Please follow these steps:

Step 1: Go to device settings > Apps or App Manager > Tootle > Storage > Clear Cache and Clear Data.

If this doesn't work, contact support via the Tootle app > Account > Help Center > Start Chat, or call 9801379277 for immediate assistance.

If you have reached the pickup location, pressed "Picked Up," and the passenger is not responding to your calls, cancel the booking by:

1. Going to the Tootle app > Account > Help Center > Start Chat.

2. Calling 9801379277 for an immediate response.

NOTE: Always make sure to press ‘Picked Up’ only after the client has arrived and verified their request.

If your fare is different than the customer’s, it could be due to a customer using a promo code. Always check the receipt after pressing "Drop-off" and collect the customer fare shown. If there's a difference or mismatch, contact support through the Tootle app > Account > Help Center > Start Chat or email hello@tootle.com.np

Your account may be suspended due to a violation of our policies. For details and to resolve the suspension, please contact support through the Tootle app > Account > Help Center > Start Chat, or email us at hello@tootle.com.np

After reaching the drop location, press "Drop Off" in the app to view the receipt. The receipt will display the customer's fare amount. Collect the customer fare shown in the app.

When riding a motorcycle, always wear a helmet and strictly follow traffic rules. If a situation arises with a customer, avoid arguments and, if necessary, contact the office immediately for assistance.