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The Driver's 
Guide To
Earnings

Tootle Drive
How to earn
smarter

Stay busy and keep earning with Tootle by finding the right times and places to drive.

How to easily
understand pays

Understand how you get paid with Tootle and how to track your earnings.

How you can get more with Tootle

Get bonuses and perks while working with Tootle and save cash. 

How to earn smarter with Tootle

Planning you earnings and learning how you can drive better with Tootle so you can stay busier on the road. This will help you maximize your earnings. 

Earn with tootle
Earn more with a plan to drive with Tootle

New to Tootle? Hear tips from other drivers and plan ahead. Hint: Busy hours are usually in the mornings and evenings. 

Maximize your earnings and stay busy

To maximize your earnings, the best way is to make sure you are always on the road accepting rides. This helps you with earning more cash, bonus and perks as well. 

Drive with Tootle
How to easily understand payments

Your payments are simple. All your earnings are reflected in the app and you can check your earning history from the app as well. Once you have earned enough, you can request for payments. 

Easily cash out from the app

Once you request for cash out from the Tootle driver app, our team will transfer the amount into your Khalti account within 24 hours. 

Tips

You keep 100% of the tips given to you by customers. We built the tip system into the Tootle app to make it easier for customers to say thank you to you and we know it is important for you. 

Bonuses

Tootle offers different types of bonuses to help with your earnings. Bonuses are always different and not a set thing. However, usually bonuses are offered during busy times and busy places. 

How you can get more with Tootle

We are here to help you get the most by driving with Tootle. We are always looking for partnership with other companies that are doing to help you save money or earn extra. 

Save money with tootle
Get better insurance coverage in every ride

We at Tootle care about your safety and we want you to be insured with every ride you take. With over Rs. 700,000+ benefit with every ride, you can be ensured that you are safe.

Learn more

Save money on vehicle services

Tootle and Zapp drivers get special discounts on bike maintenances with all Max bike service centers. More centers and partners are being added soon.

Insured by tootle
  • How does cancellation fee work?
    You may get charged a cancellation fee if you cancel: More than 30 seconds after the driver accepts your ride When the driver is already at the pick-up location 3 or more rides in a 15-minute time window These cancellation fees go towards compensating the drivers for their time, gas, and effort. The cancellation fee may also vary during busy times or bad weather. Your cancellation or other fees will be added to the next ride, while making the booking. Dispute a fee If you think you have been charged a cancellation or no-show fee, you can dispute the charges by contacting us at customers@tootletoday.com
  • What is a no-show fee?
    No-Show Fee You may by charged for a no-show fee if: The driver arrived at the pick-up location and you did not show up within 10 minutes or longer. The driver arrived at the pick-up location and you cancelled the ride. These fees are charged to compensate the drivers for their time and effort. Dispute a fee If you think you have been charged a cancellation or no-show fee, you can dispute the charges by contacting us at customers@tootletoday.com
  • How does Tootle charge for rides?
    When you request a ride with Tootle app, it will show the ride's fare on the app. This price may vary depending on: Ride type Time Driver availability Traffic Weather The final price of the ride may be different from the price you see on the app: The drop location you input in the app and the location you actually get dropped off is not the same If there is a wait time longer than 5 minutes while waiting at the pick-up location Tootle fare is based on what type of ride you book and the route from the pick-up location to the drop-off location. When many customers in the area are requesting for a ride, there is a high change the prices are higher than normal. You can also expect higher prices during rush hours, bad weather or when there is a lot of traffic.
  • How to request a ride with Tootle?
    Requesting a ride with Tootle Today is easy! Simply download the Tootle Today app on your smartphone, enter your pick-up and drop-off locations, and select your payment method. You will then be connected with a Tootle driver who can pick you up and take you to your destination. Request rides with Tootle App: Once you have downloaded the Tootle app and registered: Tap "Bike" or "Cab" and enter your pick-up and drop-off locations Select your "Payment method" on the next page and tap on "Continue" Once you have enabled GPS location in your phone settings, the Tootle app will take your current location as your 'pick-up' location. If the pick-up location is different, please make sure to change it as well.
  • How to tip your driver?
    Our drivers love tips! 100% of the tips go directly to the drivers. While you book for a ride, on the same page as choosing your 'Payment Method', you can choose an amount to tip. This will be shown to the driver when he receives your ride request. Hint: If you put a tip amount, there is a high chance your ride will be accepted faster. How to pay for the tip? Once you ride is completed, you can pay the driver directly for the tip amount via cash, Khalti or other payment services.
  • How can I pay for my ride or delivery?
    You can pay for your rides or deliveries with Tootle Balance, Business Balance or cash. Just choose the preferred method before booking booking ride or delivery.
  • How do I set my pick-up and drop-off locations?
    The pick-up location will be automatically set to your current location depending on your phone's GPS. If you would like to specify or choose a different pick-up location, tap on the pick-up address and enter your exact location or choose from the map. For drop-off location, simply tap on the 'drop location' bar and enter your drop-off location that you would take your ride or send your package for delivery. Please do double check to make sure the location is correct.
  • What is the use of top-up or why the riders should load Rs100/Rs250?
    You can stay online with a minimum balance of Rs 100. With Rs 100, you get insurance coverage which includes up to Rs 1,000,000 for serious accidents/death and up to Rs 200,000 for medical coverage. The Rs 100 is your personal balance. Any discount/promo amount that users get will be added to your balance. If your balance falls below Rs 50, you'll need to top it up to above Rs 50 again in order to stay online. Summary: Minimum Rs 100 balance to go online Includes insurance coverage up to Rs 1,000,000 for accidents/death and Rs 200,000 for medical User promo/discounts get added to your balance Must maintain balance above Rs 50 to remain online
  • How Do I Download the Tootle Partner App?
    To download the Tootle Partner App, follow these steps: Go to the app store on your mobile device (Google Play Store for Android devices). Search for the "Tootle Driver by Zapp" app (Partner APP) Select the official Tootle Partner app from the search results. Tap the "Install" or "Get" button to begin downloading the app onto your device. Once installed, you can open the Tootle Partner app and follow the prompts to sign up and activate your driver account.
  • How do I top up my Wallet?
    For top-up, please follow the options below: OPTION 1: To top up, you are required to use your Khalti APP Step 1: Go to the Home screen of the TOOTLE APP. Step 2: Click on the profile option. Step 3: Click on Load balance. Step 4: Your Khalti Wallet option will appear. Step 5: Once the Tootle app is open. You will see fields for phone number and type. Enter the number you registered with Tootle in the phone number field, and select Driver in the type field. If you are a bike rider, please top up Rs 100. If you are a CAB rider, please top up Rs 250. OPTION 2: Step 1: Click on the "On/off" button, on the Tootle home interface Step 2: After clicking on the on/off button, you can see the interface changes into a pop-up notification including, the top-up button referring to "Load Balance" on a green button. Step 3: By clicking on the" Load Balance", the app will redirect you to the Khalti app Step 4: ZAPP SERVICES PAGE खुल्नेछ।र तपाईंले phone number र type option देखनुहुनेछ र Tootle मा Register भएको Number राख्नुपर्ने हुन्छ र type मा Driver select गर्नुपर्ने हुन्छ। Step 5: If you are a bike rider, please top up Rs 100, if you are a CAB rider please top up Rs 250/- OPTION 3: Step 1: Open the Khalti app, and search “Tootle” on the search bar Step 2: ZAPP SERVICES PAGE खुल्नेछ।र तपाईंले phone number र type option देखनुहुनेछ र Tootle मा Register भएको Number राख्नुपर्ने हुन्छ र type मा Driver select गर्नुपर्ने हुन्छ। Step 3: If you are a bike rider, please top up Rs 100, if you are a CAB rider please top up Rs 250/-
  • How is my pay calculated?
    There is a total fare that we charge our customers, and from this fare we charge a small percentage and the rest of the amount is yours. The total fare does not add up the extra costs like insurance and other applicable taxes. हामीले हाम्रा ग्राहकहरूलाई लिने कुल भाडा छ, र यस भाडाबाट हामी थोरै प्रतिशत लिन्छौं र बाँकी रकम तपाईंको हो। कुल भाडाले बीमा र अन्य लागू करहरू जस्ता अतिरिक्त लागतहरू जोड्दैन।
  • When will my Tootle balance be refunded, or how can I cash out?
    You can go to the "PROFILE" section of your Tootle Account and click on the "Request for cash out" option to cash out via Khalti. PLEASE NOTE: The requested amount will be credited within 72 hours.
  • Why am I not getting any requests?
    We understand your frustration about not getting sufficient ride requests at this early stage. As a new platform, we are still building our user base and demand. However, your commitment to staying online and being available is crucial during these initial months. The more partners who are active on the platform, the faster we can attract riders and increase demand. We have aggressive growth plans and marketing initiatives lined up to rapidly expand our customer base across the city. By partnering with us and supporting the service through this start-up phase, you will be first in line to benefit as the requests pour in over the coming weeks and months. We appreciate your patience and support!
  • How do I update my documents?
    To update your documents, visit our office and talk to our representatives. Your documents will be verified and updated into our system within 24 hours. In case of updating your documents through online, please include your registered phone number in the message.
  • What does staying busy mean?
    You can stay busy on the road by accepting as many rides as possible. Even when it's not during busy hours. The reason is because the more rides you complete, the better incentives you will be eligible for. तपाईं सकेसम्म धेरै सवारीहरू स्वीकार गरेर सडकमा व्यस्त रहन सक्नुहुन्छ। व्यस्त समयमा नभए पनि। कारण यो हो कि तपाईले जति धेरै सवारीहरू पूरा गर्नुहुन्छ, उति राम्रो प्रोत्साहनहरू तपाईका लागि योग्य हुनुहुनेछ।
  • Why is my account suspended or inactive?
    Please call us our support center at 9801109277 and our team will explain about the suspension reason and it's duration. We will then re-activate your account after a certain time.
  • How can I start with Tootle?
    It's easy to start driving with Tootle. You can start by downloading the Tootle App from the Play Store. You need to go through the registration process. For the registration process, you need your valid citizenship ID, valid driver's license, valid vehicle registration. Once you complete the registration, our team will review your application. Once everything has been verified and approved, you will get a notification and you can start driving for Tootle. Tootle मार्फत ड्राइभिङ सुरु गर्न सजिलो छ। तपाईं Play Store बाट Tootle एप डाउनलोड गरेर सुरु गर्न सक्नुहुन्छ। तपाईंले दर्ता प्रक्रिया मार्फत जान आवश्यक छ। दर्ता प्रक्रियाको लागि, तपाइँलाई तपाइँको मान्य नागरिकता आईडी, मान्य चालक लाइसेन्स, मान्य सवारी दर्ता आवश्यक छ। तपाईंले दर्ता पूरा गरेपछि, हाम्रो टोलीले तपाईंको आवेदन समीक्षा गर्नेछ। एकचोटि सबै कुरा प्रमाणित र अनुमोदन भएपछि, तपाईंले एक सूचना प्राप्त गर्नुहुनेछ र तपाईं Tootle को लागि ड्राइभिङ सुरु गर्न सक्नुहुन्छ।
  • How to top up balance from Khalti?
    Top up गर्नको लागि Khalti बाट गर्नुपर्ने हुन्छ। Step 1: TOOTLE APP KO Home screen मा जानुहोस Step 2: Balance option मा click गर्नुहोस। Step 3: Load balance मा click गर्नुहोस। Step 4: Khalti भन्ने option आउँछ। Step 5: ZAPP SERVICES PAGE खुल्नेछ।र तपाईंले phone number र type option देखनुहुनेछ र Tootle मा Register भएको Number राख्नुपर्ने हुन्छ र type मा Driver select गर्नुपर्ने हुन्छ। Step 6: यो सबै प्रक्रिया पूरा भैसकेपछी Bike को लागि 200 र Cab को लागि 500 रकम हाल्नुपर्ने हुन्छ।
  • How do I get paid?
    You can withdraw your earning directly from the app. Balance > Request For Cash Out > Request, put in the amount, and Request. Once you request, our team takes 24 hours to process the payments. Disclaimer: Some payments might take longer, due to limitations through banks and transfer apps.
  • When are bonuses and incentives offered?
    Bonuses and incentives are changing all the time and our team is working at all times to make sure you are earning more. Bonuses are usually offered when customers need rides, and more drivers are needed on the road. So, you are most likely to earn more during busy times of the day. As for incentives, we make sure you are rewarded more as you work harder. Keep accepting rides and we will keep giving you better incentives. बोनस र प्रोत्साहनहरू सँधै परिवर्तन भइरहेका छन् र हाम्रो टोलीले तपाईंले बढी कमाइरहनुभएको छ भनी सुनिश्चित गर्न सधैं काम गरिरहेको छ। बोनसहरू सामान्यतया प्रस्ताव गरिन्छ जब ग्राहकहरूलाई सवारी चाहिन्छ, र सडकमा थप चालकहरू चाहिन्छ। त्यसोभए, तपाइँ दिनको व्यस्त समयमा धेरै कमाउन सक्नुहुन्छ। प्रोत्साहनको लागि, हामी सुनिश्चित गर्छौं कि तपाईले कडा परिश्रम गर्दा तपाईलाई थप पुरस्कृत गरिन्छ। सवारीहरू स्वीकार गरिरहनुहोस् र हामी तपाईंलाई अझ राम्रो प्रोत्साहनहरू प्रदान गर्नेछौं।
  • Why do my pay differ?
    The fare we charge our customers directly depend on the demand and supply of rides and drivers. You are most likely to earn more during busy hours and even get bonuses. हामीले हाम्रा ग्राहकहरूबाट लिने भाडा सीधै सवारी र चालकहरूको माग र आपूर्तिमा निर्भर गर्दछ। तपाईले व्यस्त घण्टाको समयमा धेरै कमाउने र बोनस पनि प्राप्त गर्ने सम्भावना हुन्छ।
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